Store Policy

PRIVACY POLICY Valid from 1st May 2021 

 

Hedgerow Stitching ("us","we" or "our")operates the https://www.hedgerowstitching.com website.

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This privacy policy provides information regarding the collection, use and disclosure of personal information when you use this service.

This privacy policy also describes your rights and how you can exercise them.

You are always welcome to contact us if you have any questions or comments.

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1. When to we collect your data?

We collect your data when you : 

. purchase our products

. communicate with us using our contact us page

. sign up for our newsletter

. send us pictures or any other information

. access to our website, our website also uses "cookies", to find out more about the use of cookies and how to manage them please read our Cookies Policy.

. when you engage with us on social media, either by mentioning, or tagging us or by contacting us directly.

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2. What data do we collect?

. Your contact information, your name, your address, mobile or telephone number, your email.

. Your IP address and how you use our website.

. Purchase details including your choice of payment and transaction number.

. Your order history.

. Customer service information, all communication and/or correspondence between you and our customer contact page.

. If you are browsing our website we may collect your IP address or other device identifier, browser type, time zone setting, browser plug in types and versions, operating systems and platform and other portable device information.​

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3.Data we do not collect or process

. We do not store or process data from your credit cards such as your card number, expiry date, cvs number. We do not ask you to provide personal identification number. The payment providers are responsible for collecting and processing this sort of data. Please see below our payment providers and a link to their privacy policy.

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. Wix Payments, Adyen B.V. and Stripe: Visa and Mastercard and American Express: Stripe policy

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. Paypal - Paypal Privacy Statement

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4. Why do we collect your personal data?

Once you have provided your personal information to us, Hedgerow Stitching.com, we will us this information for the purposes and with the support of the legal basis set out below:

. in order to fulfil our agreements with you as a customer, handling and delivering your order.

. to be able to handle customer service issues, questions about products, returns, and complaints.

. in order to meet the requirements of tax and accounting legislation.

. to process additional data such as photos, videos and other media, only where you participate in these.

. to send our news letter and promotional material- only in cases where you give your consent to it. 

. to create and maintain a customer account- only in cases where you have created an account.

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5. Who do we share your personal data with?

. We sometimes need to confirm your personal data with payment service providers in order to prevent financial fraud or identity theft.

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6. How long do we store your data?

. We will keep your data as long as they are needed for the purposes for which your data was collected and processed or required by laws and regulations.

. We store your personal data, that you have submitted during your account registration on our website or your registration for our newsletter for two years from your last login or until the time when you ask us to remove your account. You can at anytime unsubscribe from our newsletter.

. We store your personal data during the production and delivery of products.

.In the case of collecting personal data for the purposes of campaigns or promotions, we only store the data for a long as necessary to fulfil our obligations to the participants.

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7. Analysis Tools

This website uses Google Analytics, a web analytics service provided by Google Inc ("Google"). Google Analytics uses "cookies" which are text files stored on your computer enabling the analysis of the use of the website. IP address, browser type, date and time of your visit. Google will not associate your IP address with any other data being held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, it is important to note that you cannot use all the features of this website. By using this website you agree to the processing of your data by Google in the manner described and for the purpose mentioned above.

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8. Cookies

In areas of this website, we reserve the right to use cookies in order to make our service more user- friendly, more effective and safer. Cookies are small pieces of information that are stored on your computer and memorised by your browser. Cookies do not cause damage to your computer and do not contain any viruses. Most of the cookies we use are "session cookies". They are automatically deleted after your visit ( session) from your hard drive. Other cookies remain on your computer which enables us to recognise your computer during your next visit, so, for example, you do not have to fill out order forms again. 

We use information contained in cookies in order to facilitate the use of our site and to adapt the website to your needs. We recommend that you do not disable your browser from accepting cookies, as it will prevent you from moving freely from page to page and from taking advantage of all the features of the Hedgerow Stitching website.

You can set or amend your web browser controls to accept or reject cookies. If you choose to reject cookies, you may still use our website and some services, however your access to some functionality and areas of our website or services may be restricted substantially.

Please read our Cookie Policy to learn more about how we use cookies and how you can manage them.

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9. What are your data protection rights?

We at Hedgerow Stitching always want to be transparent about how we process your information. At any time you have the right to: 

. Access - If you wish to gain access to your personal data processing, you have the right to request access to your data via an extract form the register. The request must be submitted in writing and signed by you.

. Recification - If the data is incorrect or incomplete, you are entitled to have the data rectified, with the restrictions that follow from legislation.

.Erasure - You may request erasure of your information to the extent that is in accordance with applicable law and in accordance with entered into agreements with you and we will always do our best to accommodate your erasure request.

. Restrict processing - You have the right to restrict the processing of your personal data under certain conditions, such as for direct marketing or profiling if you oppose such processing. You also have the right to revoke a given consent at any time and to refuse different types of marketing.

. Object to processing - You have the right to object to our processing ( eg: if any of the information collected is incorrect).

. Data Portability - You have the right to ask us to transfer certain pieces of your personal data we have about you to another company or organisation, if this is secure and technically feasible. This right applies to personal data processed only by automated means and on the basis consent or of fulfilling a contract. Your request to exercise your rights as listed above will be assessed given the circumstances in the individual case. Please note that we may retain and use your information as necessary to comply with legal obligations and enforce our agreements.

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10. Security

Hedgerow Stitching assures that assures that we taken all administrative, technical and physical measures to protect your personal data against accidental, unlawful or unauthorised destruction, loss, access, disclosure or use.

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11. Links to other websites

For your convenience and information, our website may provide links to other sites that may be operated by companies to affiliated with Hedgerow Stitching. These companies may have their own privacy notices or policies, which we strongly suggest you review.

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12. Changes

We may update this policy periodically. For significant changes we will notify you by posting a prominent notice on our website indicating when it was most recently updated. Please review this Privacy Policy from time to time to stay updated on any changes.

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13. Juristiction 

This Policy shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

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14. Contact 

If you have any questions you can contact us at any time by sending a message to: hedgerowstitching@gmail.com.

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COOKIE POLICY valid from 1st May 2021

Hedgerow Stitching uses cookies to offer you a better browsing experience. By browsing this website, you agree to our use of cookies.

The cookies we set 

1. Account related cookies 

We use these cookies for the management of the sign up process and general administration. These cookies are usually deleted when you log out, however in some cases they may remain afterwards to remember your site preferences when logged out.

2. Email newsletters related cookies

This website offers newsletters and cookies may be used to remember if you are already registered.

3. Orders processing related cookies

This website offers e- commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so we can process it properly.

4. Forms related cookies

When you submit data through a form such as those found on contact pages cookies may be set to remember your user details for future correspondence.

5. Changes to the Cookie policy

We may update this policy from time to time. If we make significant changes we will let you know  but please regularly check this policy to ensure you are aware of the most updated version.

This policy was last updated on 1st May 2021.

6. Contact

If you have any questions you can contact us at any time by sending a message to: hedgerowstitching@gmail.com

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